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Job Title Station Manager
Location San Francisco, CA
Department Field Operations
FLSA Status Exempt

Job Summary:

Under the general supervision of the Operations Leadership, the Station Manager is responsible for the daily oversight of regional and/or specific station operations while demonstrating the highest level of customer service. The Station Manager works in close collaboration with the Regional Operations and Communication Center management to ensure the safe and efficient operations of the company. The Station Manager shall maintain their clinical certification as an EMT, Paramedic or RN.  The Station Manager must work to meet the market’s financial objectives and support the strategic direction of the region and organization.  Encompasses all primary job functions performed as Station Manager I including the following job responsibilities.

Essential Duties & Responsibilities:

  • Serves as a liaison between the field operations and the Communication Center.
  • Collaborate with the Fleet Department to ensure efficient use and maintenance of vehicle resources.
  • Collaborates with Business Development to build and maintain relationships with all key facilities in pertinent areas.
    • Attend various facility meetings to update Company metrics.
    • Address and solve problems for facilities
  • Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, etc.) are met.
  • Coordinates with union representation at the shop steward level for personnel issues
  • Collaborates with HR to maintain appropriate staffing levels.
  • First response for incidents related to crew issues when escalated
  • Assists HR with employee status decision making for hiring, firing, promotions, or assignments.
  • Ensures and monitors station operations in designated regions including all facets of scheduling including, but not limited to, timesheets, PTO requests, call offs, coverage, and payroll reporting.
  • Provides safety and security of the workplace
  • Monitors vehicle and station supplies
  • Maintains a thorough knowledge of and ensures compliance with Company, Communications, and local EMS policies, procedures, processes, and protocols
  • Develops and oversees the review and evaluation of staff performance.
  • Attends local EMS and related industry organization’s meetings
  • Monitors work for legal or regulatory compliance
  • Enforcement of Standard Operating Procedure requirements
  • Works with HR to ensure a thorough, efficient and fair process for the evaluation, hiring and on boarding of new hires, assuring all Company, state, and federal requirements have been met prior to individual assignment.
  • Responsible for assisting with QA, discipline, and labor relations investigations
  • Ensures that all customer service issues are properly identified and reported to management.
  • Serves as the face of the Company when interfacing with allied agencies, hospitals, and the public
  • Conduct company meetings monthly


Minimum Qualifications:

  • High school diploma or equivalent
  • Bachelor’s Degree in management preferred
  • Three years of management experience or any equivalent combination of education, training and experience required
  • Possesses an enthusiastic and forward-thinking approach to leadership and the potential for Operations
  • Demonstrates through both manner and uniform, the highest degree of professionalism and customer service at all times
  • Develops a high level of proficiency with all technology and systems used by the Company
  • Demonstrates the ability to communicate clearly both verbally and in writing
  • Demonstrates the ability to think clearly, remain calm, and act quickly with sound judgment in emergent or stressful situations
  • Demonstrates the ability to perform multiple related tasks simultaneously and effectively
  • Proven success in a similar management environment
  • Ability to work under pressure while meeting strict deadlines
  • Ability to manage priorities and workflow
  • Ability to deal effectively with a diversity of individuals at all organizational levels including agencies and the public
  • Demonstrated familiarity of emergency medical services, health care systems, and common medical terminology
  • Possession of a valid Drivers’ License
  • Knowledge of EMS agency rules, regulations, and protocols
  • Knowledge of telephone and radio systems
  • Knowledge of local geography, traffic patterns, and drive times
  • Ability to plan, direct, supervise, and coordinate the work of a highly complex team
  • Commitment to excellence and high standards
  • Ability to work irregular hours on any day and week
  • Excellent decision making and problem-solving skills
  • Current employees must have cleared probationary period, minimum 6 months seniority, no significant discipline within the last 6 months, and must be within attendance guidelines




Education Requirements:

The individual in this position must possess the following education requirements:

  • High school diploma or general education degree (GED)


Physical Requirements:

  • Must be able to perform the following tasks:
  • Walk - frequently, up to 4 hours per day.
  • Run - infrequently, 1-2 minutes per day.
  • Stand - frequently, up to 2 hours per day.
  • Sit - frequently, up to 8 hours per day.
  • Kneel - frequently, 10-15 times per day.
  • Bend - frequently, 10-15 times per day.
  • Must be able to lift, push, pull, carry 250 Lbs. infrequently (1-3 times per shift)
  • Must be able to lift, push, pull, carry 150 Lbs. frequently (5-10 times per shift)
  • Must have ability to step up and/ or climb over obstacles
  • Must be able to climb stairs while carrying up to 150 Lbs.
  • Must have adequate hearing acuity to perform job tasks (as delineated in California DMV DL51 medical examination requirements)
  • Must have adequate vision (with corrective lenses if needed) to clearly distinguish colors, shapes, distances, etc. (as delineated in California DMV DL51 medical examination requirements)
  • Must have adequate hand and finger dexterity to grip and hold both large and small items
  • Must have adequate hand and arm strength to grip and lift heavy objects
  • Must be able to tolerate work in an outdoor environment (heat, cold, rain, etc.)


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