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Job Title On-Site Coordinator
Location Sacramento, CA
Department Business Development
FLSA Status Non-Exempt
Reports to Business Development Manager
Shifts hiring Full-time

Job Summary:

The Transport Coordinator works with hospital personnel in order to gather required transport information and facilitate the smooth request of medical transport services from PT-1’s Communication Center or other network providers of such services. The On-Site Coordinator will work closely with Operations, Dispatch, and Business Development.


Essential Duties & Responsibilities:

  • Works with case managers and authorized hospital personnel in obtaining all pertinent patient and billing information required for medical transportation requests
  • Organizes and prioritizes duties
  • Maintains regular punctual attendance
  • Demonstrates and employ excellent troubleshooting, listening and problem-solving skills
  • Demonstrate exceptional customer service skills with both internal and external customers
  • Maintain a calm and professional demeanor at all times
  • Demonstrate ability to communicate clearly and professionally both verbally and in writing
  • Develop a high degree of familiarity with the Sacramento service area
  • Maintain a high degree of familiarity and demonstrate compliance with all established ProTransport-1 and customer policies and procedures as they apply to coordination of patient referral and transport
  • Demonstrate the ability to take direction, work independently and as part of a group
  • Assists Hospital parties in all transport needs
  • Internal Resource support
  • Timely notification of delays
  • Prioritize ambulance resources
  • All other duties as assigned


Minimum Qualifications:

  • Requires a high school diploma or GED equivalent.
  • Independent decision making and problem solving ability
  • Excellent Customer Service, Verbal, Written and Interpersonal communication skills
  • CAD and data entry experience is preferred


Physical Requirements:

  • Walking/sitting; reaching/handling; carrying less than 25lbs; stooping.
  • Heavy Computer usage requiring frequent repetitive hand movements

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