Job Title	On-Site Coordinator
Location	Sacramento, CA
Department	Business Development
FLSA Status	Non-Exempt
Reports to	Business Development Manager
Shifts hiring	Full-time

Job Summary:

The Transport Coordinator works with hospital personnel in order to gather required transport information and facilitate the smooth request of medical transport services from PT-1’s Communication Center or other network providers of such services. The On-Site Coordinator will work closely with Operations, Dispatch, and Business Development.

 

Essential Duties & Responsibilities:

• Works with case managers and authorized hospital personnel in obtaining all pertinent patient and billing information required for medical transportation requests
• Organizes and prioritizes duties
• Maintains regular punctual attendance
• Demonstrates and employ excellent troubleshooting, listening and problem-solving skills
• Demonstrate exceptional customer service skills with both internal and external customers
• Maintain a calm and professional demeanor at all times
• Demonstrate ability to communicate clearly and professionally both verbally and in writing
• Develop a high degree of familiarity with the Sacramento service area
• Maintain a high degree of familiarity and demonstrate compliance with all established ProTransport-1 and customer policies and procedures as they apply to coordination of patient referral and transport
• Demonstrate the ability to take direction, work independently and as part of a group
• Assists Hospital parties in all transport needs
• Internal Resource support
• Timely notification of delays
• Prioritize ambulance resources
• All other duties as assigned

 

Minimum Qualifications:

• Requires a high school diploma or GED equivalent.
• Independent decision making and problem solving ability
• Excellent Customer Service, Verbal, Written and Interpersonal communication skills
• CAD and data entry experience is preferred

 

Physical Requirements:

• Walking/sitting; reaching/handling; carrying less than 25lbs; stooping.
• Heavy Computer usage requiring frequent repetitive hand movements